Public offer

1.1. Limited Liability Company ‘MEDIA PRUFF’ (hereinafter referred to as the ‘Seller’) publishes this Public Offer for the sale of tickets to cultural and entertainment events featured on the website nurfestival.com.
1.2. In accordance with Article 437 of the Civil Code of the Russian Federation (CC RF), this document constitutes a public offer, and upon acceptance of the terms set out below, the individual accepting this offer shall pay for tickets to the Seller’s cultural and entertainment events in accordance with the terms of this Agreement. In accordance with paragraph 3 of Article 438 of the CC RF, payment for tickets to cultural and entertainment events by the Buyer constitutes acceptance of the offer, which is deemed equivalent to the conclusion of the Contract on the terms set out in the offer.
1.3. In light of the above, please read the text of this public offer carefully; if you do not agree with any clause of the offer, you are advised to refrain from purchasing tickets for cultural and entertainment events or using the Services provided by the Seller.
1.4. In this offer, unless the context otherwise requires, the terms set out below shall have the following meanings:
‘Offer’ – a public proposal by the Seller addressed to any natural person (citizen) to enter into a contract of sale (hereinafter referred to as the ‘Contract’) with the Seller on the existing terms set out in the Contract, including all its annexes.
‘Buyer’ – a natural person who has entered into the Contract with the Seller on the terms set out in the Contract.
‘Acceptance’ – the Buyer’s full and unconditional acceptance of the terms of the Contract.
‘Ticket’ – a document containing a barcode or QR code confirming the conclusion of a contract for the provision of cultural and entertainment services with the Event Organiser, and also certifying the holder’s right to attend the Event.
“Ticket Details” – the characteristics/category of the ticket presented on the official website, such as the date and venue, row, seat, price, and event organiser.
“Order” – one or more Tickets for one or more Events selected by the Buyer for personal use not related to business activities, processed via the System and linked by a single identification number;
“Organiser” – a legal entity or sole trader who, on the basis of relevant contracts with service providers, organises and conducts the Event, and is also responsible for its conduct vis-à-vis the Buyers/Ticket Holders.

2.1. The Seller sells Tickets in accordance with the Ticket face value published on the Seller’s website, nurfestival.com, and the Buyer makes payment and receives the Tickets via the email address provided by the Buyer in accordance with the terms of this Contract.
2.2. The Contract for the Provision of Cultural and Entertainment Services is a contract concluded under the terms of this Offer between the Organiser and the Buyer, pursuant to which the Organiser undertakes to ensure that the Event takes place at the venue and time specified on the Ticket, and to ensure that the Buyer is granted access to the Event upon presentation of the purchased Ticket. The Purchaser, for their part, undertakes to pay the Nominal Value of the Ticket;
2.3. The Purchaser is obliged to familiarise themselves with the terms and conditions of the Event for which they intend to purchase Tickets. The Purchaser acknowledges that, by purchasing Tickets, they are familiar with the information and terms and conditions of the Event and agree to purchase these Tickets on such terms.
2.4. This Agreement and its annexes are official documents of the Seller and form an integral part of the offer.

3.1. Purchases are made via the website nurfestival.com.
3.2. When placing an Order on the Seller’s website, the Buyer undertakes to provide the following personal details:
– Surname, first name, patronymic;
– Email address;
– Contact telephone number.
3.3. The Seller shall not be liable for the content or accuracy of the information provided by the Buyer when placing the Order.
3.4. The Buyer shall be responsible for the accuracy of the information provided when placing the Order.
3.5. Payment by the Buyer for an Order placed independently on the website constitutes the Buyer’s acceptance of the terms of this Agreement. The date of payment for the Order is the date on which the Contract of Sale is concluded between the Seller and the Buyer.
3.6. The sale of Tickets to the Buyer shall take place exclusively on the terms of this Offer and only in the event of its full and unconditional acceptance. Partial acceptance, as well as acceptance on different terms, is not permitted. The Buyer’s use of the Seller’s services on the terms set out in this Offer constitutes the conclusion of a corresponding contract between them by way of implied conduct.
3.7. Tickets that have been sold are non-refundable, and unilateral withdrawal from the Contracts shall not be accepted on the grounds that the Buyer disagrees with the terms of this Offer after accepting its terms and concluding the Contracts. Refunds for tickets sold shall only be possible in accordance with the procedure and on the terms set out in this Offer and the Contracts, in accordance with the applicable legislation of the Russian Federation.

4.1. The Ticket shall not be transferred to the Buyer until it has been paid for in full.
4.2. The Buyer is entitled to make payment using any of the methods offered by the Seller and specified in this offer.
4.3. The Buyer is entitled to pay for the Ticket using the following methods:
– by bank (credit or debit) card (cards from the following payment systems are accepted: Visa, MasterCard, MIR).

5.1. The conditions for refunding the cost of Tickets are governed by:
– Law of the Russian Federation No. 3612–1 of 9 October 1992, ‘Fundamentals of the Legislation of the Russian Federation on Culture’;
– The Rules and Conditions for the refund of tickets, season tickets and excursion vouchers, and for the transfer of named tickets, personalised season tickets and personalised excursion vouchers for entertainment events organised by performing arts organisations and museums in the event of a visitor’s refusal to attend, approved by Resolution of the Government of the Russian Federation No. 1491 of 18 September 2020;
– Regulations on the specific provisions for the cancellation, replacement or postponement of an entertainment event organised by a performing arts organisation or museum, including the procedure and timeframes for refunding the cost of tickets, season tickets and excursion packages for such events, in the event of the threat of or occurrence of specific emergency situations, the introduction of a state of heightened readiness or a state of emergency throughout the territory of the Russian Federation or in part thereof, approved by Resolution of the Government of the Russian Federation No. 442 of 3 April 2020
5.2. Unilateral termination of the Contracts shall not be accepted on the grounds of the Contractor’s disagreement with the terms of this Offer after acceptance of its terms. Refunds for Tickets sold are possible only in accordance with the procedure and on the terms established by this Offer and in accordance with the applicable legislation of the Russian Federation.
5.3. Only standard-format tickets purchased in accordance with the terms and conditions of this Offer and via the website’s services are eligible for a refund.
5.4. Refunds are made in accordance with Parts 11 and 12 of Article 52.1 of the ‘Fundamentals of the Legislation of the Russian Federation on Culture’ (approved by the Supreme Soviet of the Russian Federation on 9 October 1992, No. 3612-1). The following conditions apply to refunds:
– if a request is made no later than 10 (ten) days before the date of the event, a refund of 100% (one hundred per cent) of the ticket price shall be made;
– if a request is made less than 10 (ten) days, but no later than 5 (five) days before the date of the event, a refund of 50% (fifty per cent) of the ticket price will be made;
– if a request is made less than 5 (five) days, but no later than 3 (three) days before the event, a refund of 30% (thirty per cent) of the ticket price will be issued;
– if a request is made less than 3 (three) days before the event, no refund will be issued;
– if a request is made after the day of the event, no refund will be made; the service is deemed to have been provided.
5.5. No refunds will be given for used Tickets.
5.6. Refunds for Tickets requested on the grounds of the Customer’s illness or death, or that of a close relative, shall be granted upon presentation of supporting documentation and in accordance with applicable legislation regarding ticket refunds due to the death or illness of the Customer or a close relative.
5.7. Tickets purchased by the Buyer as part of special programmes and promotions announced by the Organiser in relation to a particular Entertainment Event, and which provide for special terms of purchase (including concessions and discounts), may not be accepted for refund at the Organiser’s discretion.
5.8. Tickets received in exchange for participation in loyalty programmes, as incentive or promotional prizes, and in other cases where they are received free of charge, are not eligible for a refund.
5.9. The Purchaser acknowledges and agrees that the official information confirming the cancellation, replacement or postponement of the Event is the information provided by the Organiser and sent to the email contact details provided by the Purchaser when purchasing the Ticket, or published on the website https:// nurfestival.com, as well as on the Organiser’s official social media channels: https://vk.com/nur.festival, https://t.me/nurfestival.
5.10. The Organiser is responsible for accepting Tickets and refunding the cost of Tickets for a cancelled/replaced/postponed Event.
5.11. Ticket refunds are processed in accordance with the rules of the ticket operator Yandex Afisha.
To arrange a refund, the Buyer must contact Yandex Afisha’s customer support via the service interface through which the purchase was made.
5.12. The Buyer confirms and agrees that the procedure and grounds for refunding a Ticket, as well as information regarding the party responsible for processing such a refund, are known and understood by the Buyer.

6.1. The Buyer, in accordance with Federal Law No. 152-FL of 27 July 2006 ‘On Personal Data’, consents to the processing by the Seller (including the receipt thereof from the Seller and/or any third parties, subject to the requirements of the applicable legislation of the Russian Federation) of the following personal data: surname, first name, patronymic, personal telephone numbers, contact details, and any other information relating to their identity that is available to or known by the Seller at any given time, and confirms that, in giving such consent, they are acting of their own free will and in their own interests.
6.2. The processing of personal data means the recording, organisation, collection, storage, clarification (updating, modification), retrieval, use, transfer (distribution, provision, access), anonymisation, blocking, deletion, and destruction of personal data not falling within special categories, the processing of which, in accordance with the current legislation of the Russian Federation, requires the Buyer’s written consent.
6.3. The purposes of processing personal data are the fulfilment by the Seller of its obligations to Buyers, as well as the conduct of necessary marketing activities.
6.4. The Customer hereby consents to the Contractor processing the personal data provided when purchasing a Ticket, for the purpose of providing services to the Customer under the Contracts set out in this Offer, including for the purpose of the Customer receiving informational messages and promotional mailings in accordance with the procedure and on the terms set out in this Offer. The period of use of the personal data provided is indefinite.
6.5. The Customer hereby gives their full consent to the Contractor to grant rights to transfer and process their personal data, including to third parties, in accordance with the applicable legislation of the Russian Federation and agreements between the Parties.
6.6. Consent to the processing of personal data by the Seller may be withdrawn by the Buyer by sending a written statement to the Seller’s representative at the email address: pr@nurfestival.com.
6.7. The personal data processing policy is publicly available in accordance with the requirements of Part 2 of Article 18.1 of Federal Law No. 152-FL of 27 July 2006 “On Personal Data” and is available on the website nurfestival.com.

7.1. The Parties shall be exempt from liability for partial or complete non-performance of their obligations under the Agreement if such non-performance was the result of force majeure arising from extraordinary circumstances which the Party could neither have foreseen nor prevented by reasonable measures. Such extraordinary circumstances include: natural disasters, accidents, floods, earthquakes, epidemics, fires, mass disturbances, strikes, revolutions, military operations, the entry into force of legislative acts, government decrees and orders of state bodies directly or indirectly prohibiting the activities specified in the Contract, circumstances related to the failure or malfunction of the nurfestival.com website, as well as any other circumstances beyond the reasonable control of the Parties that prevent the performance of obligations.
7.2. Should the aforementioned circumstances arise, the period for the performance of contractual obligations shall be proportionately deferred for the duration of the relevant circumstances.
7.3. The performance of obligations shall resume immediately upon the cessation of the force majeure circumstances.

8.1. The Contractor’s services shall be deemed to have been provided at the time the Ticket is presented to the Contractor or its authorised representative upon attendance at the Event.
8.2. In the event of non-performance or improper performance of the obligations provided for in this Agreement, the Parties shall be liable in accordance with the applicable legislation of the Russian Federation. In the event of any disputes arising under this Agreement, the Parties shall take all measures to resolve them on a mutually acceptable basis through negotiation, and if no agreement can be reached, through the courts.

Media Proof Limited Liability Company
TIN 1655395665 / KPP 165501001
Correspondence address: 420111, Republic of Tatarstan, Kazan, 19B Musa Jalil Street, Office 1
pr@nurfestival.com